Shipping policy6 January 2021 2021-01-15 14:53
Orders will be packed for dispatch the following business day after you place your order.
Orders are dispatched from our Sydney warehouse.
We use Australia Post, Sendle or their agents for deliveries throughout Australia. Goods will be delivered Monday to Friday. Deliveries in general can take between 5 to 10 working days on average, however, this can differ depending on the carrier and your location.
Please note COVID-19 restrictions are impacting Australia post-delivery timelines – please refer to Australia post for up to date delivery timelines https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage
You will receive a confirmation email from the shipping provider with your estimated time of arrival (ETA) once your order has been dispatched. This will enable you to track your order if required.
All deliveries are marked ‘Authority to Leave – Any Safe Place on Premises’ due to current COVID-19 restrictions.
We have a number of pricing tiers based on the order value outlined below:
Order value $0 – $49 = $10 shipping cost
Order value $50 and over = Free shipping
We reserve the right to update pricing tiers at any time without notice.
What if my order doesn’t arrive in the estimated time?
Shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.