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Return Policy

Return Policy

Returns

  1. Please choose carefully as we do not normally give refunds or exchange items if you simply change your mind or make the wrong purchasing decision.
  2. In the rare event that goods purchased are faulty please contact us to arrange for the return of the item for immediate replacement. Email: info@protectyou.com.au or call 02 9557 4552
  3. If you receive an item and it is not as described, please contact us initially by email and return the item within 7 days of receipt of the goods. Upon receipt of the returned item, we will promptly assess the reason for return and credit if necessary.
  4. If we have sent you an incorrect item, please contact us to arrange an urgent exchange for the correct items
  5. All returned items must be unused in the original packaging, suitable for resale and must be accompanied by the invoice or delivery docket.
  6. All shipping fees are not refundable.
  7. We unfortunately cannot accept returns for non stock items, please refer to the invoice for notice of this. 
  8. Restocking fees for returns may apply – restocking fee charges vary dependent upon the brand and/or product that is being returned. This information is available upon request.
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